1. Refund Policy Overview

AI Travel Guide is committed to providing high-quality travel itinerary generation services to our customers. We understand that in certain circumstances, customers may require a refund. This policy aims to clearly explain our refund conditions and process.

As we provide instant access to digital content and services, we generally do not offer refunds once the content has been accessed or downloaded. This is because digital products cannot be 'returned' or 'unused' once they have been accessed.

However, we will carefully consider each refund request and may approve refunds in specific situations.

2. Refund Conditions

We may consider providing a full or partial refund in the following situations:

a) Technical Issues: If you are unable to access the purchased content due to technical failures in our system, we will provide a full refund or an alternative solution.

b) Unused Service: If the service has not been used, a full refund can be provided within 14 days of purchase.

3. Refund Process

If you believe you qualify for a refund, please follow these steps:

1. Contact our customer support team via email within 14 days of purchase:[email protected]

• Provide your order number and purchase date.
• Explain in detail the reason for your refund request.
• Our team will respond to your request within 5 business days.

4. Refund Processing

If the refund request is approved, the refund will be processed through the original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider. Please note that some payment methods may charge a refund processing fee, which will be deducted from the refund amount.

5. Exceptions and Limitations

1. Promotional or discounted purchases may have different refund terms, which will be clearly stated at the time of purchase.

2. We reserve the right to refuse refunds if fraud or abuse of the refund policy is suspected.

3. Refunds do not include any transaction fees charged by payment processors or banks.

6. Cancellation of Recurring Subscriptions

1. Customers can cancel recurring subscriptions at any time through their account settings or by contacting support.

2. Cancellation will take effect at the end of the current billing cycle.

3. No partial refunds will be provided for the unused portion of the current billing cycle after cancellation.

7. Changes to This Policy

1. We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

2. Customers will be subject to the refund policy in effect at the time of purchase.

8. Final Decision

AI Travel Guide reserves the right to make the final decision on all refund requests. We will make fair and reasonable judgments based on this policy, applicable laws, and specific circumstances.